Delivering Excellent Customer Service

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”

Peter Drucker

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

Warren Buffet

When it comes to customer service, companies are learning it is not only important to say the right thing; they must also do the right thing. We never get a second chance to make a good service impression.

We are members of an elite industry. We produce and deliver trade shows and events, giving us two things in common:

1. We’re in the business of storytelling. We craft, produce, and deliver stories and experiences about our brands, technologies, and products.
2. We’re in the business of delivering great service. Sincere, professional, focused service. To succeed and establish a community that loves your company, great service is more important than ever.

Our prospects leave their families and homes and travel to come visit us on a noisy trade show floor, or convention center ballroom. They put in a great effort leaving the comforts of home and expect a great event experience. Our prospective customers put great effort to come see us